Return and Refund Policy

At REKMAA, we prioritize your satisfaction and strive to provide you with the best quality products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

7-Day Return Policy

We understand that circumstances may arise where you need to initiate a return. You can request a return within 7 days from the date of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and with all its original tags and packaging intact.

Refund Process

Upon receiving the returned item and inspecting its condition, we will process your refund. Please allow a reasonable time for the evaluation and processing of returns. The refund will be issued using the same payment method used for the original purchase. Kindly note that shipping fees and any applicable taxes are non-refundable.

Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team via support@rekmaa.com.within 7 days of receiving your order. Provide your order details and the reason for the return.
2. Packaging: Pack the item securely in its original packaging, including all tags and accessories.
3. Return Label: We will provide you with a return shipping label and instructions on how to send the item back to us.
4. Shipping: Drop off the package at the designated shipping location as per the instructions provided.

Conditions for Returns

• The item must be in its original condition and packaging.
• All tags, labels, and accessories must be included.
• The return request must be initiated within 7 days of receiving the order.

Exclusions

Certain items are exempt from being returned:

• Personalized or customized items.
• Items that are not in their original condition or have been damaged.
• Items returned beyond the 7-day return window.

Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact our customer support team at support@rekmaa.com.. We are here to assist you and ensure your shopping experience with REKMAA is nothing short of exceptional.

Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing REKMAA for your luxurious crafts and artistic products.